Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

The proposed hike, filed this week with the state Public Service Commission, comes on the heels of a three-year rate increase ...

AI agents take the power of generative AI a step further by working alongside you or even on your behalf, and they can be built and used by anyone.

Secret Service agents stand between danger and the leaders they protect. We see them stay silent and still behind presidents and prime ministers.

Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be helpful, friendly and on-brand. But beneath that friendly tone, there may ...

FRISCO, Texas, June 24, 2025 /PRNewswire/ -- Careington International Corporation is proud to announce enhanced customer service efficiencies through its collaboration with Cognigy, a global leader in ...

The Los Angeles Dodgers organization says it asked U.S. Immigration and Customs Enforcement agents to leave the Dodger Stadium grounds after they arrived at a parking lot near one of ...

Beyond ChatGPT: What AI agents really do (and why it matters for customer experience) Autonomous AI is here—and it’s changing how brands connect with customers.

2. AI as the ultimate partner for customer service agents While AI is transforming the customer experience, it’s also revolutionizing the way customer service agents work. The days of agents ...