The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...

How AI-Infused Call Centers Improve Customer Service. One way for businesses to leverage generative AI to improve the customer experience is to upgrade their call center technology with AI-driven ...

Will AI Make Customer Service ... It’s likely the outcome ... The survey found that 53 percent of respondents said they were open to receiving sales pitches during a call based on their ...

Besides dropped calls, the most common irritation in customer-service interactions is being stuck with a chatbot, according to research from Genesys, a maker of contact-centre software.

Has “unusually high call volume” become the norm for customer service? Service lines were swamped early in the pandemic, and many overseas call centers shut down. Companies want you to go ...

LOS ANGELES & LONDON--(BUSINESS WIRE)--Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise.That’s ...