AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

IntelePeer, the leading end-to-end Conversational AI platform, today announced a strategic partnership with SOAP Health, the pioneer of AI-First Primary Care™, to transform both administrative and ...

"As community health providers face increasing operational pressures and shifting requirements, we're seeing more demand for pharmacy management and a call for help to face complexity with clarity and ...

Too many companies collect feedback and stop there. Learn why closing the loop is essential for retention, insights and customer trust. The post Why closing the feedback loop drives better CX outcomes ...

The NCAA committees for men's and women's Division I basketball have discussed expanding the March Madness tournaments but ...

These functionalities enable Maximus to help governments achieve mission outcomes and derive valuable ... solution to their specific needs. A customer service representative standing by a computer ...

“Whilst Revolut is unable to comment on the specifics of these interventions, so as to not provide any insight that could ...

Currently, AI agents are largely conversational. You prompt it, and it spits back an answer. While context windows have grown ...

With human guidance, AI can deliver empathy at scale—and that may be its most transformative power. Empathetic design could ...

CallMiner is combining its conversation intelligence capabilities with VOCALLS’ virtual agents and task automation technology ...

Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...