A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Too many companies collect feedback and stop there. Learn why closing the loop is essential for retention, insights and customer trust. The post Why closing the feedback loop drives better CX outcomes ...

The company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil's fast-evolving CXM landscape SAN ANTONIO, July 11, 2025 /PRNewswire/ ...

Currently, AI agents are largely conversational. You prompt it, and it spits back an answer. While context windows have grown ...

While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world ...

Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.