The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Too many companies collect feedback and stop there. Learn why closing the loop is essential for retention, insights and customer trust. The post Why closing the feedback loop drives better CX outcomes ...

The company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil's fast-evolving CXM landscape SAN ANTONIO, July 11, 2025 /PRNewswire/ ...

Currently, AI agents are largely conversational. You prompt it, and it spits back an answer. While context windows have grown ...

Imagine in the near future, you call a customer service number for a cruise line and are greeted by a highly knowledgeable, smooth-talking artificial intelligence (AI). In a fluid conversation ...

While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world ...

Zoom expands core AI Companion capabilities, including real-time call questions, voice recorder for in-person meetings, and ...