A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Measuring Customer Outcomes Just like elections or referendum polls, measuring customer satisfaction can often throw up unreliable and surprising results. The downside of believing what people say ...

Fantasy sports and betting company DraftKings (NASDAQ:DKNG) fell short of the market’s revenue expectations in Q1 CY2025, but sales rose 19.9% year on year to $1.41 billion. The company’s full ...

A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As such, optimizing your call center’s ...

For further information or inquiries, please contact NICE IR at [email protected]. Scott Russell, CEO, NICE said, “Interactions 2025 is the launchpad for the next era of customer service automation.

Call management allows businesses to route, track and analyse inbound and outbound calls. It can provide valuable insights, helping companies to make informed decisions about employee performance, ...

Generative AI is transforming the contact center. Learn more about how this new technology is making a huge impact on customer service. Written by eWEEK content and product recommendations are ...

The study was initiated in early 2023 and began with extensive engagement with customer advocates on the design, and a program of qualitative research before collecting quantitative data between ...