More than half of C-suite respondents said that generative AI in customer service and customer experience would be extremely ...

The technology delivers value through sorting data, prioritizing claims, responding to policyholder lawsuits, and more, ...

Marc Benioff has made Salesforce 'Customer Zero' in exemplifying the Digital Labor concept. Here's how it's working in ...

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Skills-based hiring is growing in popularity across the UK, as employers increasingly look at an applicant’s skillset and ...

New book by ex-McKinsey Software-as-a-Service pricing expert stresses that it's important both industry and the market work ...

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In today’s crowded digital landscape, trust is one of the most powerful brand differentiators. It’s not just a nice-to-have or a bolt-on, it must be engineered into every interaction, every touchpoint ...

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