The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

W elcome to our seventh annual “CRM Top 100” issue, where we highlight the hottest trends and technologies in the three pillars of CRM—customer service, marketing, and sales—as well as the 100 leading ...

Chakraborty, S., & Sengupta, K. (2014). Structural Equation Modelling of Determinants of Customer Satisfaction of Mobile Network Providers Case of Kolkata, India. IIMB Management Review, 26, 234-248.

Suki, N. M. (2014). Passenger Satisfaction with Airline Service Quality in Malaysia A Structural Equation Modeling Approach. Research in Transportation Business & Management, 10, 26-32.

Tell me something: in the era of the customer-first imperative, does this ERP value proposition sound compelling? We can modernize your back office and make it run better and more efficiently. I ...

But in 2024, with dollar menus all but extinct, and newer variables like convenience pricing, service fees, shrinkflation, and dynamic pricing in the mix, the consumer value equation has never ...

The "customer service as a cost center" narrative has been in circulation for years, which stems from the mindset that servicing customers is a numbers game—customer handling and closing tickets ...