The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

A numerical method for solving an initial-boundary value problem for radiation transfer equation in a layered medium is proposed. The approach is based on sequential use of the Laplace transform and ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780.

Rochester, N.Y. — Rochester Gas & Electric and New York State Electric & Gas are among the utilities fined by the state for failing to meet at least one of their customer service metrics in 2024 ...