Deepinder Goyal, in a social media post, sought an influencer's help to resolve issues related to Zomato's customer service ...

Dhiraj Relli, the chief executive and managing director of leading full-service brokerage HDFC Securities, tells Benn ...

TransPerfect, the world’s largest provider of language and AI solutions for global business, today announced that 12 ...

Jon Sheard, operations director at ADS, says it’s time for dealers to rethink their approach to recalls as a powerful tool ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

JPMorgan Chase & Co. has told financial-technology companies that it will start charging fees amounting to hundreds of millions of dollars for access to their customers’ bank account information – a ...

Generative AI (GenAI) is no longer an emerging technology—it's here, it's powerful and it’s reshaping industries. In ...

As more Australians turn to solar panels and batteries to cut their reliance on the grid, energy retailers are racing to ...

The finish line for this year’s AI sprint is Las Vegas in December, when Garman will host his first full re:Invent conference as chief executive. He promises a “lot of agentic news” and hints at ...

In the competitive world of retailing, Happy Socks must find new ways to surprise and delight the people who buy its products ...