A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Dow Jones Newswires is a market-moving financial and business news source, used by wealth managers, institutional investors and fintech platforms around the world to identify trading and investing ...

In the competitive world of retailing, Happy Socks must find new ways to surprise and delight the people who buy its products ...

American Savings Bank has named John Jacobi as Executive Vice President and Chief Information Officer. John will oversee ...

Modern Aviation, founded in 2018, operates 18 FBOs across North America and the Caribbean, with Charlotte marking its 19th ...

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions of people worldwide every day. Reuters provides business, financial, ...

Canadian business jet manufacturer Bombardier has landed a firm order for 50 Challenger- and Global-family jets from an anonymous first-time customer.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Research reveals that driven by overwhelming’ demand, advanced artificial intelligence will drive more personalised, proactive and predictive support to transform customer experience delivery.

As consumers increasingly embrace AI-powered tools, retailers are presented with an exciting opportunity to optimize the customer experience.

ONE of the most senior managers at Myer has furiously called out a culture of poor customer service at the under-pressure department store — and he’s summed it up in five blunt words.

STATEHOUSE–Indiana Governor Mike Braun signed two executive orders on Tuesday that he says will “improve customer service for Hoosiers.” One of those is supposed to modernize technology at the BMV and ...