A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Dow Jones Newswires is a market-moving financial and business news source, used by wealth managers, institutional investors and fintech platforms around the world to identify trading and investing ...

Deepinder Goyal, in a social media post, sought an influencer's help to resolve issues related to Zomato's customer service ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

In the competitive world of retailing, Happy Socks must find new ways to surprise and delight the people who buy its products ...