A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Dow Jones Newswires is a market-moving financial and business news source, used by wealth managers, institutional investors and fintech platforms around the world to identify trading and investing ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

In the competitive world of retailing, Happy Socks must find new ways to surprise and delight the people who buy its products ...

American Savings Bank has named John Jacobi as Executive Vice President and Chief Information Officer. John will oversee ...

Modern Aviation, founded in 2018, operates 18 FBOs across North America and the Caribbean, with Charlotte marking its 19th ...

Reuters, the news and media division of Thomson Reuters, is the world’s largest multimedia news provider, reaching billions of people worldwide every day. Reuters provides business, financial, ...

Canadian business jet manufacturer Bombardier has landed a firm order for 50 Challenger- and Global-family jets from an anonymous first-time customer.

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...