On December 13, 2021, just about three weeks ago, President Joe Biden signed an Executive Order that is a big step in the right direction for the government to provide a better level of service.

NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

Making the Customer Service Executive Order Really Work Among the keys: making permanent the flexibility to pursue innovation through technology and multi-sector partnerships.

When we discussed the worst companies for customer service, we made a point to include executive customer service info if we had it available. If you can't find it though, The Consumerist suggests ...

Occupation: Customer service and e-commerce executive Industry: Fashion Age: 26 Location: London Salary: £28,000 Paycheque amount: £1,866 Number of housemates: Three Pronouns: She/her Monthly ...

Improve the service design, digital products and customer-experience management of HISPs by reducing customer burden, addressing inequities, and streamlining processes.

Customer experience (CX) is a critical function for any SaaS business. But all too often, CX teams are left to fend for themselves when it comes to tracking critical metrics across the customer base.

A 50-year-old with an insurance policy, for example, will likely still be more comfortable talking to a customer service executive than with a self-help chatbot.

advertisement 12-17-2021 FAST COMPANY EXECUTIVE BOARD What you can learn from unparalleled customer service Customer service has to be more than putting out fires and checking boxes.

That said, companies that are successful with service automation will be those that supplement the work of technology with that of actual people.

STATEHOUSE–Indiana Governor Mike Braun signed two executive orders on Tuesday that he says will “improve customer service for Hoosiers.” One of those is supposed to modernize technology at the BMV and ...