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CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.
An Xbox executive's solution for laid off staff? Let a chatbot handle the grief and career planning. Welcome to corporate ...
The cover letter is more important than ever. In a world where AI can polish grammar and formatting, I use the cover letter ...
Dow Jones Newswires is a market-moving financial and business news source, used by wealth managers, institutional investors and fintech platforms around the world to identify trading and investing ...
Recruiter and résumé writer Sam Struan advices his clients not to worry about fitting their job experiences onto just one page.
Customer service Digital Article Pedro Amorim, Fredrik Eng-Larsson, and Robert Rooderkerk Unfulfilled orders lead to long-lasting consequences, from frustrated shoppers to lower future revenue.
The hospitality industry has long been a cornerstone of the global economy, encompassing everything from hotels and vacation ...