Carlson Siding & Construction, a family-owned exterior remodeling company, today announced significant enhancements to its ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

WE often talk about customer experience in terms of seamless service, delightful moments and brand loyalty. But just as important — and often more telling — is how businesses handle things when they ...

Summary: LandView Services has launched a new website, providing high-quality, accessible landscaping solutions that enhance ...

Frost & Sullivan is pleased to announce that AeC has been awarded the 2025 Brazilian Company of the Year Award in the customer experience management (CXM) industry for its outstanding achievements in ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Agentic AI tops many telecom providers’ strategic objectives for 2025. Recognizing its potential, some providers are already ...

Avoid costly mistakes when buying a used car by knowing what to look for in a dealer—transparent pricing, verified history, ...

Dealerships have dominated service and repair for heavy equipment for decades, but independent third-party companies are ...