His comprehensive background positions him well to drive sales performance and customer satisfaction across the organisation.

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Welcome back to Reputation Management! Here we reveal the underbelly of ordinary automotive retailers—places like car dealers ...

Explore the benefits of field service management technology for utilities. Enhance efficiency and safety in critical ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

AI is accelerating the evolution of customer relationship management (CRM), with agentic AI, a shift to targeted use cases, and workforce realignments on the horizon.

APS Environmental has expanded its services to include dumpster rental, adding to its extensive range of environmental ...

Make the customer experience a priority. Agencies need to hold federal employees—from political leaders to career professionals—accountable for providing a first-rate customer experience.

By combining industry-leading AI capabilities from both companies, NICE and ServiceNow are bringing together real-time customer service automation and enterprise workflow management to eliminate ...

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

Customer Service Management (CSM): Enables organizations to streamline and personalize the placement and fulfillment of customer requests, empowering customers to self-serve, helping agents to ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...