At a time when technologies define the global agenda and innovation is one of the fastest-evolving resources, it becomes increasingly difficult to understand where the product/innovation ends and the ...

Enter ITIL® 4, the latest evolution of the IT Infrastructure Library, and a powerful response to these changing demands.

For an organization to improve, its culture must embrace change. Determining and measuring organizational culture presents challenges since it can often be ambiguous and difficult to quantify.

Service Organization Structure. Service organizations exist to market services rather than products. The most advantageous organizational structure for a service business is one in which employees ...

CMS Energy announced today a new corporate organizational structure to support the company's operational transformation and long-term company strategy. The new structure, including new leadership ...

Humanetics Unveils New Safety Organizational Structure to Enhance Customer Focus and Product Innovation Over the past several years, Humanetics has accelerated its growth by expanding both its ...

FARMINGTON HILLS, Mich., May 14, 2025--Over the past several years, Humanetics has accelerated its growth by expanding both its product portfolio and its global presence. Building on this momentum ...

FARMINGTON HILLS, Mich., May 14, 2025--Over the past several years, Humanetics has accelerated its growth by expanding both its product portfolio and its global presence. Building on this momentum, ...

Machine learning (ML) is reshaping customer service, tackling the growing complexity and volume of customer requests. This article investigates the effects of ML on perceived service quality (PSQ) ...

These business units, supported by robust engineering and manufacturing capabilities, will ensure the best in customer service, development and delivery of innovative products tailored to the unique ...

ABSTRACT: Existing literature on digital platforms mostly focuses on value creation, delivery, and capture from a single perspective, without considering the coordination effects among these ...