Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse . Former reps reveal what they say happened at the other end of the phone. By ABC News. March 26, 2015, 3:25 PM.

Customer service representatives are critically important to meeting your business goals and objectives, as well as ensuring the customers have a positive experience with your company. Customer ...

Until three years ago, ASU had outsourced the help desk, which led to routine complaints about poor service from students and faculty. “I don’t think the vendors understood the scale and volume needed ...

Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% made $34,780. Salary Outlook.

Life is too short to battle customer-service droids. Fortunately, defeating the robots and getting straight to a real, live, breathing human being is easier than you’d think.

CHICAGO (CBS) – Having trouble with the Department of Water Management's customer service? CBS 2 Investigators have shown lots of Chicagoans getting hosed by the city.To help you resolve some ...