AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

The customer service troubles came after the SSA announced plans in late February for a “massive” restructuring of its operations, including a workforce reduction target of 12 percent — from 57,000 to ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...