With Verizon seeking permission to lock phones to its network for six months or longer instead of the current 60 days, a ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed to ... everyone names a minor bureaucratic ...

The petitioners challenged two Maharashtra govt orders that prohibited the collection of service charges or convenience fees ...

How Customer Expectations Are Changing Business Operations Customers are now comparing your service to Amazon’s frictionless customer experience or Netflix’s hyper-accurate recommendations.

A study reveals that the telecom customer journey in the EU is significantly impacted by 34 distinct regulatory obligations ...

In a further crackdown on under-fire water suppliers, new rules have kicked in that should provide faster payouts to customers when firms fail to deliver ...

AI agents follow programmed instructions, while agentic AI can make autonomous decisions.Agentic AI exhibits goal-setting, adaptability, and self ...

The development from on-premises software to SaaS was a game-changer, but AI agents are writing the next chapter in the story ...

Section 2 empowers the Secretary of State to issue regulations that require data holders to provide customer data either “(a) ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Regulatory shifts and market changes have disrupted the status quo. Learn why now is the critical time to revisit your ...

Businesses can expect to pay a premium for Windows 10 Extended Security Updates, while educators will pay next to nothing.