Morrisons has told “idling” shop floor staff they will no longer be allowed access to stockrooms as the supermarket races to ...

Financial institutions across the United States have grappled with compliance requirements under the Customer Identification ...

Weirdly, many of the customer-service and dealership workers I spoke with seemed to ... everyone names a minor bureaucratic ...

With Verizon seeking permission to lock phones to its network for six months or longer instead of the current 60 days, a ...

A federal appeals court vacated the Federal Trade Commission's Click to Cancel rule -- which was to go into effect next week ...

AI agents follow programmed instructions, while agentic AI can make autonomous decisions.Agentic AI exhibits goal-setting, ...

The petitioners challenged two Maharashtra govt orders that prohibited the collection of service charges or convenience fees ...

How Customer Expectations Are Changing Business Operations Customers are now comparing your service to Amazon’s frictionless customer experience or Netflix’s hyper-accurate recommendations.

A study reveals that the telecom customer journey in the EU is significantly impacted by 34 distinct regulatory obligations ...

In a further crackdown on under-fire water suppliers, new rules have kicked in that should provide faster payouts to customers when firms fail to deliver ...

Section 2 empowers the Secretary of State to issue regulations that require data holders to provide customer data either “(a) ...

The development from on-premises software to SaaS was a game-changer, but AI agents are writing the next chapter in the story ...