What is the "Gen Z Stare?" Older TikTok users say that Gen Z workers often give blank, unresponsive stares. Gen Zers are ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Effective Customer Handling Skills. The ability to effectively handle customer complaints and problems is vital for your customer service associates. Though providing outstanding service ...

Learn about some examples of soft skills that are valuable in the workplace and in other areas of your life. Discover which ones you should master.

In customer service, soft skills such as empathy, patience, and active listening are crucial. On your resume, highlight these skills by showcasing concrete examples from past roles.

For example, a restaurant manager’s ability to create a work schedule for a large staff requires technical skills like numeracy, literacy, computer proficiency, and administrative skills.