From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Discover how AI-driven speech analytics is revolutionizing call centers by enhancing customer experience, improving agent ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

The global call center industry was valued at approximately $350 billion in 2024. Projections suggest that the impact of AI ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

CVS Health has opened its new Workforce Innovation and Talent Center in cooperation with the Chicago Baptist Institute, where ...

A study carried out by researchers from several Chinese universities and a Chinese power company looked at what impact AI assistants were having on the plant's ...

Australian flag carrier is investigating significant data theft of personal information for up to 6 million customers after a ...

Public Investigator asked the Department of Transportation why tests are still required, and what options exist for people ...

Long Beach has launched the city’s Internet Service Enrollment Line, a new hotline and digital inclusion resource that ...

Long Beach’s website, online services and city-provided Wi-Fi may be temporarily unavailable due to a planned network outage ...