With factors like trade volatility and crushing cost surges, cost optimization is no longer the end-all, be-all.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

highlighting how our eSIM service offers seamless connectivity for family travel can strike the right chord. Adapting ...

Defining your core values is one thing, but practising them is the next crucial step. We explore the importance of aligning core values with action.

Responding to the ever-changing e-commerce scene by utilising deep learning models for CLV forecasting in a variety of contexts. Client lifetime value is an important KPI for companies since it shows ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

The value equation is a binary one. Your customers are either getting value, or they’re not.

Customer loyalty evolution experienced cognitive-affective-conative-action sequence. During the process of cognitive loyalty forming, utilitarian value is the primary factor of customer value, which ...

AI is changing the rules of customer engagement-see how in IDC's latest spotlight reportCustomer service is shifting from managing interactions to resolving outcomes-proactively, intelligently, and at ...

This award recognizes Oper8 Global Group's innovation in edge data center for artificial intelligence and high-performance computing, and its commitment to customer success ...

ROCHESTER, N.Y. (WROC) — The New York State Public Service Commission announced Thursday that RG&E and NYSEG failed to meet 2024 customer service standards, resulting in a combined $20 million … ...