The voice of the customer isn’t background noise. It’s the heartbeat of your business. The question is: Are you listening?

Our Analytics Desk customer service system helps support reps answer client questions via Instant Bloomberg (IB) about our products quickly and accurately using an internal knowledge base. This ...

Cardiff-based Leading Edge Group (UK) an outsourced provider of BT products and services, has acquired Contrac IT (Venridge ...

There’s AI-powered support for customer service agents that auto-generates reports, predicting issues, and automating responses. AI is also integrated into tools which help streamline internal ...

"Since launching HelpFlow last November, we've seen incredible results," says Matthew Pincus, co-founder of Helpt. "But we've listened closely to our partners' eedback and learned that some want even ...

Last week's CX industry event spotlighted products, partnerships, and customers -- and delivered one sweeping message: AI is ...

As demographics change, bilingual public-sector workers can’t always keep up with all the “new” languages spoken by ...

It’s no secret: choosing the right live chat software can make or break the customer experience in ecommerce. With hundreds ...

The 2025 Hall of Fame inductees will be announced at the AFLA Conference, taking place September 14-17, 2025, at the JW ...

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Millions of Germans make payments with PAYONE assistance without even knowing they are using the service. The company has ...