The customer service organizational structure also creates a system of check and balances within the department so that no group dominates or has more power than another group.

Why company structure affects customer service. Rethinking the ownership model might pave the way for improved customer service. by Mark Dickinson August 15, 2020 Follow us.

Customer demands can be relentless. We live in a 24/7 era where customers expect instant answers and will punish your company on social media if you inconvenience them. Fortunately, technology is ...

Language plays a key role in almost every marketplace interaction. It’s how salespeople talk to prospects, leaders talk to teams, and customer service agents talk to customers.

In the high-stakes, rapidly-evolving world of fintech, the customer service structure has long been a make-or-break component for many companies. Now, more than ever, exceptional customer ...