With telecom compliance under increasing regulatory pressure in India, enterprises are re-evaluating the resilience and ...

The AI Assistants can handle up to 70% of routine customer queries such as answering frequently asked questions or checking order statuses, while AI Agents go further by completing end-to-end tasks ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

Heart Evangelista knows how to join the humor train! On TikTok, the Global Fashion Icon shared a video of herself with ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Addressing unique customer requirements takes a global reach. Robert Bedard from Airedale by Modine shares how the company is ...

While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world ...

Qantas told Reuters that of the 5.7 million customers affected by its break-in, the name, phone number, and/or physical ...

Qantas received an extortion attempt following the cyberattack and data breach at one of the Australian airline's call ...

According to a recent report by Bloomberg, Microsoft says AI is helping cut costs in a big way, especially in customer service. During a presentation this week, chief commercial officer Judson Althoff ...

ARTIFICIAL intelligence (AI) is no longer a distant disruptor on the horizon. It is a present force, steadily transforming ...