The Social Security Administration reassigned about 1,000 customer service representatives from field offices to its national ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

The AI Assistants can handle up to 70% of routine customer queries such as answering frequently asked questions or checking order statuses, while AI Agents go further by completing end-to-end tasks ...

While unicorns and IPO-bound giants steal the spotlight, StartupMafia showcases emerging platforms tackling real-world problems with precision and innovation ...

Heart Evangelista knows how to join the humor train! On TikTok, the Global Fashion Icon shared a video of herself with ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

CRN rounds up 10 of the hottest collaboration tools from the industry’s collaboration giants, to the UCaaS and CCaaS ...

Online and offline customer contact points, also known as touch points, are business facets that deal with how a company interfaces with its customers. Although touch points technically deal with ...

The agency, which provides benefits to roughly 70 million people, said late Monday it reduced the average speed of answering a call on its 800-number to 13 minutes, a 35% reduction compared to this ...

Addressing unique customer requirements takes a global reach. Robert Bedard from Airedale by Modine shares how the company is ...

Qantas received an extortion attempt following the cyberattack and data breach at one of the Australian airline's call ...