My Generator Plus, a leading provider of innovative generator products, is happy to announce the launch of its ‘Buy Now, Pay ...

Today, Vector, a logistics workflow platform that enables shippers, carriers, and retailers to streamline operations, announced a strategic growth investment from BVP Forge to accelerate future ...

Rob Amen, Managing Director at Vector Capital, said, "Bigtincan has developed a truly unique platform that enables businesses and their customer-facing teams to supercharge sales and ...

Global insurer Allianz is moving beyond case-centric towards object-centric process mining to help it really understand the customer journey.

As we approach 2025, AI is transforming CX by enhancing data analysis and personalising interactions, helping brands to improve engagement and satisfaction.

Enter design thinking—an approach that goes beyond mere products to delve deeply into customer experience, transforming everyday banking into an intuitive, engaging, and satisfying journey. How ...

Kat Warboys, HubSpot's APAC marketing director writes about the importance of enhancing customer journey for customer retention.

Vector Consulting Group, one of India’s leading home-grown management consulting firm announces a capital and business alliance with TIS Inc. As part of the alliance, TIS Inc—one of the ...

A probabilistic, iterative model like the digital twin of the customer (DToC) may be a more useful way to predict consumer behavior during uncertain times.

Building a customer-centric future is more important now than ever. Agile CX designs that can keep up with changing customer preferences are essential.