Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Health systems aiming to tangibly support their workforces are launching initiatives to boost engagement and retention. Leaders at Adena Health said they have found success through a holistic approach ...

After clearing the CA final exam, Chartered Accountants unlock diverse, high-paying career opportunities beyond traditional ...

Von der Leyen’s chief of staff is the man to call to get things done in Brussels. But for a growing number of critics, he has ...

ITSM can only continue to adapt to technological advances by having people at its center—whether in technology or ...

By bnm Gulf bureau Amazon has deployed more than one million robots across its global fulfilment centres, marking a ...

Rotating the CEO role every three months helped my founding team uncover hidden strengths and build lasting leadership ...

German online lottery provider ZEAL Network has appointed Stefan Tweraser as chief executive officer to succeed Helmut Becker ...

The evidence and policy options for eliminating inequity are clear; what is needed now is political and institutional commitment and action, say J S Bamrah and colleagues Despite the NHS being founded ...

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The impact of employee experience on patient satisfaction As we saw back in 2020, healthcare workers were at the frontline of the COVID-19 pandemic, emphasising the vital role of human connection ...