For example, don’t send out a culture survey immediately following a negative event, such as lay-offs. Commit to reviewing the results carefully and taking action when feasible and appropriate. 4.

Some KPIs are straightforward and specific to an employee's role. Employees on your sales team, for example, may be evaluated based on monthly sales growth, monthly calls or emails and quote-to ...

Key performance indicators measure how an organization, team or individual is performing against defined objectives. For example, KPIs can be used to measure on-time completion rates and ...

Key performance indicators (KPIs) are defined metrics that allow a company’s management to compare performance against a set of targets, objectives, or industry peers.

KPIs and targets can create “perverse outcomes” in teams and organisations, according to management expert, entrepreneur and author Margaret Heffernan. Speaking at the Universities HR (UHR) conference ...