Google is extending its Contact Center AI (CCAI) service to allow enterprises to integrate their contact center data with their CRM (customer relationship management) applications in order to ...

Google Cloud's CCAI product suite — Dialog Flow, Agent Assist, and Insights — will get frequent feature and quality improvements. CCAI provides AI components to the contact center.

The tight integration of Google CCAI's full suite into C1Conversations brings together the benefits of AI and the implementation speeds of next-generation C/AX capabilities. Clients that want to ...

Optics for Google CCAI Platform will be one of the first applications in the Google Marketplace built specifically for the cloud-native contact center platform. It allows enterprises to leverage ...

Google Cloud's CCAI from Bell is a managed solution supported by professional services expertise that enables intelligent customer and agent experience leveraging generative AI-infused technology.

While Avaya has a long-standing alliance with Google, the CCAI service is only one of several AI platforms Avaya has integrated into its contact center platforms, Rossman said.

UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and inte ...

Optus is using a Google Cloud-based contact centre system to underpin a large-scale customer service transformation announced at the end of last year.