The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

“We’ve been hearing from dozens of Foundever employees who say they’re among roughly 900 people caught up in a major round of ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

How to contact The Denver Post and our staff by email or telephone, or on Twitter, for customer service, advertising, news tips and more.

When choosing the 10 best domestic airlines in our annual "World’s Best Awards" survey for 2025, readers favored those with ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing ...

An Edible Arrangements customer had a nightmare experience trying to get a refund after his birthday fruit bouquet never arrived. The TikToker says the customer service line forwarded him to a store ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

President Donald Trump is complaining about technical difficulties he experienced while trying to hold a conference call with ...

During an emergency, the answer to “Who you gonna call?” typically is the Ghostbusters, but at Skokie, IL-based Legacy Healthcare, the answer often is Pat Winkelman.

As you may recall, the final addition to June 2025 Xbox Game Pass lineup was Call of Duty: WW2, and although the game is live ...

The AI system would replace WPS’s current voice-response program for non-emergency calls, which prompts callers to press ...