Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing ...

If you recently signed up for auto pay with NYSEG, you might’ve gotten a surprising — and confusing — notice in the mail. Here’s what the company says happened: ...

When you have a customer asking questions, or even more importantly, having a problem with your company, the most powerful thing you can do is pick up the phone.” ...

This is a technique that firms use to promote a product, service, or idea directly to consumers through specific channels, without involving intermediaries. It is characterised as a marketing strategy ...

The Glider Diner in Scranton isn’t just a place to eat—it’s a destination that has Pennsylvania residents gladly burning gas just to slide into one of those red vinyl booths. Pennsylvania knows its ...

Waiting on the phone for an hour or more to speak with a customer service representative is a waste of everyone's time. Try this instead.

The ham steak is thick-cut and fork-tender, lightly grilled for caramelized edges that add depth to its smoky sweetness.

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Going the extra mile is not always convenient. It requires sacrifice and a willingness to put the customer first, ...