The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

When choosing the 10 best domestic airlines in our annual "World’s Best Awards" survey for 2025, readers favored those with ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing ...

The AI system would replace WPS’s current voice-response program for non-emergency calls, which prompts callers to press ...

That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

JAMESTOWN, N.D. (Chamber) -Members of the Jamestown Area Chamber of Commerce Ambassador Committee presented the July Customer ...

“We’ve been hearing from dozens of Foundever employees who say they’re among roughly 900 people caught up in a major round of ...

President Donald Trump is complaining about technical difficulties he experienced while trying to hold a conference call with ...