Going the extra mile is not always convenient. It requires sacrifice and a willingness to put the customer first, ...

When you have a customer asking questions, or even more importantly, having a problem with your company, the most powerful thing you can do is pick up the phone.” ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing backlash from former employees who say they were used to train the very tech ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

An Edible Arrangements customer had a nightmare experience trying to get a refund after his birthday fruit bouquet never arrived. The TikToker says the customer service line forwarded him to a store ...

The invisible revolution in HVAC operations has begun. The contractors who embrace it will discover that growth no longer ...

During an emergency, the answer to “Who you gonna call?” typically is the Ghostbusters, but at Skokie, IL-based Legacy Healthcare, the answer often is Pat Winkelman.

C3.ai has significant upside potential if it converts demos to subscriptions and sustains momentum. Learn why AI stock is a ...

In short, HB358 would prohibit pharmacy benefit managers (PBMs) from owning or operating pharmacies in Louisiana. Supporters ...

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Watsco set to thrive amid A2L refrigerant shift with tech-driven growth, market consolidation, and shareholder value. Buy ...

Utility scams have continued at an alarming rate during 2025, with Pacific Gas and Electric Company (PG&E) customers reporting over $190,000 in losses to scammers. To stop this trend, PG&E is ...