Going the extra mile is not always convenient. It requires sacrifice and a willingness to put the customer first, ...

When you have a customer asking questions, or even more importantly, having a problem with your company, the most powerful thing you can do is pick up the phone.” ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing backlash from former employees who say they were used to train the very tech ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...