Going the extra mile is not always convenient. It requires sacrifice and a willingness to put the customer first, ...

When you have a customer asking questions, or even more importantly, having a problem with your company, the most powerful thing you can do is pick up the phone.” ...

Rogers is replacing hundreds of its Canadian customer service agents with AI chatbots, leading to mass layoffs and growing backlash from former employees who say they were used to train the very tech ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

An Edible Arrangements customer had a nightmare experience trying to get a refund after his birthday fruit bouquet never arrived. The TikToker says the customer service line forwarded him to a store ...

More Winnipeg residents will have their non-emergency calls answered by artificial intelligence as the police service expands ...

The invisible revolution in HVAC operations has begun. The contractors who embrace it will discover that growth no longer ...

We briefly spoke in Newcomb when my friend’s body was airlifted from the Adirondack backcountry. The state Department of Environmental Conservation Forest Rangers “Week in Review” dated July 2 stated ...

During an emergency, the answer to “Who you gonna call?” typically is the Ghostbusters, but at Skokie, IL-based Legacy Healthcare, the answer often is Pat Winkelman.

The AI system would replace WPS’s current voice-response program for non-emergency calls, which prompts callers to press ...

“We’ve been hearing from dozens of Foundever employees who say they’re among roughly 900 people caught up in a major round of ...