Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting ...

Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams.

Donald Trump has temporarily replaced the Resolute Desk in the Oval Office after Elon Musk’s son seemingly wiped a booger on it during their viral visit to the White House last week.

Last year, the help desk in Detroit assisted 4,000 immigrants facing potential deportation. Trump's order had shut it down, but it's now open again.

In this six-part series, we’ll give you quick exercises for different body parts every week to help you stay limber at your desk. Feb. 4, 2025 ...

We all have a favorite Tiny Desk concert. We asked NPR photographers to share their favorite pictures (again!) and their thoughts about photographing Tiny Desk concerts in 2024. I remember ...

Help desk tools like Jira Service Management let you set ticket priority levels. Different colors denote different priorities, so support staff can easily identify the urgent ones to work on.

Microsoft customers will soon be able to build their own artificial intelligence (AI) agents that can work on tasks like onboarding new workers or answering help desk questions.

To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.

We all want to pretend like the kitchen is the heart of the home, but for a lot of us, it's our desk. It's supposed to be a haven of productivity, and it probably is, but it could always be better ...

The Billy Ireland Cartoon Library & Museum claims to house the world’s largest collection of cartoon- and comics-related materials, including a range of inked paper, artifacts, newspaper clips ...