Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today's help desk professionals are taking on more complex work and they're in high demand.

Generative AI adoption is bound to eliminate some tech-related jobs over the next few years. But in addition to creating new efficiencies, it will likely help other roles become more productive.

In the help desk industry, the goal is to keep as many calls as possible at either Level 0, which is self-help, or Level 1. It’s called “shift-left” in the industry.

Tech at Work Ask Help Desk: What should I do when my job gives me lousy tech? Workers have ways to improve their situation as more employers turn to hybrid and remote environments.

Sitting for long periods can cause pain and injuries. Try these stretches to alleviate problem areas like your neck, lower back, wrists and shoulders.

Mikeqf Ars Centurion 22y 325 Feb 11, 2002 #18 I've had two different help desk jobs, and the one I'm at now is far different than the first. <P>First one - Was for an ISP, did it during college.

This help desk professional wrote the best comeback when someone insulted her job By Julie Bort May 9, 2017, 5:29 PM PT Angela Felix LinkedIn/Angela Felix Angela Felix loves her job.

In a help desk role, you can gain in-depth, real-world knowledge of these technologies, an especially valuable commodity for workers with little or no job experience.

In this six-part series, we'll give you quick exercises for different body parts every week to help you stay limber at your desk.

But if you prefer freedom of movement over the keyboard clicking and confinement of a traditional desk job, these 10 careers will keep you on your feet and out of your seat.