Help desk jobs have long been seen as a stepping stone to other roles, but that perception is out of date. Today's help desk professionals are taking on more complex work and they're in high demand.

The help desk jobs that remain would involve more hands-on skills that cannot be resolved by a phone call or electronic message. “At that point, IT is considering it a unique problem; ...

Competing forces are affecting people who work on help or service desks. One is that tools to automate IT support are continually improving, and advocates say those tools can replace Level 1 and 2 ...

Ask Help Desk: What should I do when my job gives me lousy tech? Workers have ways to improve their situation as more employers turn to hybrid and remote environments. February 7, 2022.

When you start a new help desk job, you need to get a few things straight before the calls begin rolling in, and not all of them will be covered in your training manual. In this IT Dojo video ...

There are plenty of options for people who prefer an active job over a desk job. ... 15 Best Jobs That Help People in 2025. Electrician. Median salary: $60,240 Unemployment rate: 3.4% ...