Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Ravenna co-founders Kevin Coleman (left) and Taylor Halliday. (Ravenna Photo) Seattle startup Ravenna has raised $15 million ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought's 2025 AI in CX Benchmark Report found.

ServiceNow’s success has been rapid and organic. The firm already offers high-end enterprise-grade solutions and boasts elite-level customer retention of 98%. ServiceNow focuses on the largest ...

Digital employee experience is no longer a support function. It is a strategic capability. It improves resilience, ...

Republicans have said the bill "brings humanity into the classroom" while Democrats said it bans information from respected ...

Customers are vital to any business, and customer relation management (CRM) systems can help you maximize every interaction.

Customer support software is evolving quickly thanks to AI. The tools on this list combine traditional help desk capabilities (like ticketing, knowledge bases ... includes advanced insights dashboards ...

We list the best small business software, to make it simple and ... multiple currency support, project tracking and more, all available from your desktop or via a mobile app.