When you purchase through links on our site, we may earn an affiliate commission. Here’s how it works. Keep reading to find out all about the complete history of CRM and what the tools of today ...

If you were paying attention in high school history (I wasn’t!) and have a sharp memory, you may recall something about Hammurabi’s Code. Hammurabi (aka Hammurapi) ruled Babylon from 1792-1750 ...

Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says. Features. By Craig Hale published 19 April 2025 AI is really changing how we handle customer service enquiries.