OTRS is a very powerful open-source ticketing help desk solution that any business would be smart to consider. I recently walked you through the installation of OTRS and now it’s time to dive in ...

In Part 1, I introduced you to OTRS and guided you through the process of installing and configuring oTRS on your system.At the end of Part 1, you were able to log in to the OTRS Dashboard, which ...

The one issue with OTRS is that it’s not as simple to install as some other systems. But we at TechRepublic have you covered. I’m going to walk you through the process of installing OTRS on ...

Introducing OTRS. First up, a quick introduction to OTRS. OTRS is an open-source, highly scalable trouble ticket system written in Perl. Built and maintained in Germany by the OTRS Group, OTRS is very ...