Open Technology Real Services (OTRS) provides help desk software with IT management. There’s an on-premises open-source edition that’s freely downloadable and can be installed on a Linux, Unix ...

OTRS is a very powerful open-source ticketing help desk solution that any business would be smart to consider. I recently walked you through the installation of OTRS and now it’s time to dive in ...

Step 3: Define Support Queues Next up, queues. In OTRS-speak, queues are simply categories, making it easy to group together tickets of a similar nature. By default, OTRS comes with a single ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

How Does OTRS's Debt Impact Its P/E Ratio? With net cash of €2.1m, OTRS has a very strong balance sheet, which may be important for its business.