OTRS is a very powerful open-source ticketing help desk solution that any business would be smart to consider. I recently walked you through the installation of OTRS and now it’s time to dive in ...

Help Desk. Make Customers Smile in 7 Easy Steps with OTRS - Part 2 by Vikram Vaswani. on November 2, 2010. In Part 1, I introduced you to OTRS and guided you through the process of installing and ...

The email interface also includes support for MIME, S/MIME and PGP. Multi-language support: OTRS is fully multi-lingual with support for more than 20 different languages. This makes it suitable for ...