Open Technology Real Services (OTRS) provides help desk software with IT management. There’s an on-premises open-source edition that’s freely downloadable and can be installed on a Linux, Unix ...

OTRS is a very powerful open-source ticketing help desk solution that any business would be smart to consider. I recently walked you through the installation of OTRS and now it’s time to dive in ...

Help Desk. Make Customers Smile in 7 Easy Steps with OTRS - Part 2 by Vikram Vaswani. on November 2, 2010. In Part 1, I introduced you to OTRS and guided you through the process of installing and ...