Discover the best call center software available today. We selected these options based on factors such as key features, uptime, pricing and more.

Whatever the outcome of your customer service call, it's a good idea to leave a review. You can highlight poor customer service, and a negative review will often stir companies into further action.

Everyone gets angry over customer service call centers – both the frustrated customers, and the employees on the receiving end of callers' ire. Now, an artificial intelligence bot can step in to ...

Many companies now charge service fees to send a technician to repair your phone, Internet or TV service, but a Rocklin grandmother thought her $149 charge from AT&T was ridiculous.

President Donald Trump is complaining about technical difficulties he experienced while trying to hold a conference call with ...

Of the roughly 3 million customer service agents in the U.S., about 1.2 million exit those jobs every year, and abusive customers are a key reason.

A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas ...

There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy. In a ...

The average length of a service call rose by several minutes since the pandemic started, according to call-center analytics firm CallMiner. During the Covid-19 lockdowns, ...

AT&T says cell service is back after a widespread outage and some disrupted 911 calls Updated February 22, 2024 4:36 PM ET Originally published February 22, 2024 10:17 AM ET By ...

Customers who call the customer service phone number now are greeted with an automated message that says, “At Frontier, we offer the lowest fares in the industry by operating our airline as ...