Three years after the launch of the 988 Suicide & Crisis Lifeline, the service is seeing increased call, chat and text volume ...

The Rice Steele 911 Center is being relocated from Owatonna to Faribault, and leaders on the project say they are making ...

Russia pounded Ukraine with hundreds of drones and missiles on Friday in the largest attack of the war — just hours after ...

The city of Aurora’s newly-launched “first point of contact” — called myAurora 311 — is now fielding around 400 calls each ...

Dozens of services are being impacted after the City of Philadelphia's blue-collar workers' union went on strike early ...

The SafeUT Crisis Chat and Tip Line is a Utah service that provides real-time, emotional support and crisis prevention 24/7/365 to students, parents, and educators. You can chat with a licensed ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

"Dandadan" is already back! Here's how to watch the new season, or the previous one if you still need to catch up, right ...

Matt LaFever has reported on California’s North Coast in print and radio for nearly a decade. A Humboldt State grad and ...

A three-team partnership will help make sure Greene County residents have the right person to talk to in a moment of crisis.

The need for automation is especially urgent in business-critical environments where seconds of downtime can translate into ...

Ron Dermer, a top adviser to Prime Minister Benjamin Netanyahu, was set to travel to Washington this week for talks on a ...