Business process automation is one of the key factors in ensuring the competitiveness of enterprises. Thanks to the ...

Contact centres are booming on the continent despite the rise of artificial intelligence. As it turns out, people want the human touch.

Meta upgrades WhatsApp Business Platform with AI assistant, voice calls, and unified ad tools for better customer engagement and marketing.

Australian airline Qantas said Wednesday that a hacker made off with a trove of customers' personal data including passenger ...

Three Mobile users have been left in the lurch after facing a gruelling 14-hour network outage, with reports flooding in on Wednesday of extensive issues affecting phone calls and SMS text messaging ...

"The difficulty and confusion trying to reach local Social Security offices by phone raise emotional levels," a Philadelphia ...

Malwarebytes Labs has identified a tech support scam that uses malicious URLs to embed fake phone numbers within legitimate ...

The changes include adding a 'Customer Champion' to field your query until it's resolved, updating you on their progress via ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

The Howard-based cellular provider said the adjustment to July phone bills was a "gesture of goodwill" after an outage that began May 14.

Meta Verified lets users pay for 'proactive account protection' -- but some customers are complaining they still can't get their hacked accounts back.