A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

Retail veteran Alan Jones promoted to General Sales Manager after leading strong performance at Wigan store. Land of Beds, ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Ahead, Bulletproof, World Wide Technology, Armada, Vercel and Kaseya were among the tech companies making key executive hires ...

To address the passability issues of a corner module architecture intelligent electric vehicle (CAV) on deep-potholed roads during emergency rescue operations, the motion posture control of the CAV is ...

Investment marks EDC’s entry into the broader mobility sector and positions the company as a UAE mobility champion Abu Dhabi, ...

Users provided reviews of Singularity Cloud Security in the Cloud Security Posture Management Tools category on Gartner Peer ...

The video of Pratap Sarnaik has gone viral on social media, winning hearts online as people praised the minister's way of ...

North East tech firms, including major employers like Sage, Tombola, Atom Bank, and Bede Gaming, are actively hiring amid rapid sector growth and ...