We do not shy away from holding companies to account when they let their customers down — but today we pay tribute to the exemplary customer service efforts that often go unrecognised.

If you want to see great customer service recovery in action, watch closely as a manager at a Four Seasons hotel fields a complaint from an unhappy guest. What follows is an example I still use ...

How 5-Star Hotels Deliver the Ultimate in Customer Service, Day in and Day Out 97 percent of global consumers report that customer service is important in their choice of and loyalty to a brand.

Forbes: Customer service consultant Micah Solomon on applying Four Seasons Hotel Customer Service and hospitality to your own corporate culture by consultants and customer experience speaker Micah ...

The Lego letter to Luka has made us want to share more examples of fantastic customer service with you: from Bodyform to Lowcostholidays.

Yesterday, O2 sent some of the best customer service tweets I’ve seen for a while, replying back in slang to a complaint.